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bank
Establishment that provides a variety of financial services.
professional training office
Room reserved for providing training for bank employees.
insurance services
Offices where customers consult bank staff about insurance services for automobiles, travel, homes, etc.
financial services
Offices where bank staff meet with customers to discuss financial services such as mortgages and investments.
conference room
Room that is big enough to hold a relatively large number of people.
loan services
Offices where bank staff meet with customers who are applying for a loan.
meeting room
Room used by small groups to hold meetings and discussions.
photocopier
Machine for reprography.
brochure rack
Rack used to display brochures and flyers containing information on services offered by the bank.
waiting area
Space reserved for customers waiting for an appointment in a specific department.
reception desk
Area where customers are met.
security grille
Sliding or folding bars that isolate the bank’s automatic teller machines when the bank is closed.
lobby
The bank’s entrance area.
janitor’s closet
Room for storing cleaning products and housekeeping supplies.
cloakroom
Space designated for storing clothes, hats, umbrellas and so forth.
toilet
Premises designed to satisfy basic functions and equipped with toilets and sinks.
staff lounge
Room where staff eat meals and relax.
director’s office
secretary’s office
customer service
Office where bank staff meet with customers to open accounts, issue debit cards, give out forms and so forth.
safe
Reinforced fireproof safe used to hold the bank’s cash supply and negotiable documents.
safe deposit box
Compartment rented by customers to store valuable objects and documents in a safe place.
vault
Reinforced fireproof room containing the bank safe and the customers’ safe deposit boxes; access to it is tightly controlled.
coupon booth
Small closed cubicle used by a customer to open a safe deposit box.
line
Area where customers wait to be served at a wicket.
wicket
Counter where bank tellers serve customers.
business wicket
Counter reserved for business accounts.
cash supply
Room where bank staff replenish the automatic teller machines and collect deposits and bills.
night deposit box
Wicket used by business customers outside of banking hours.
automatic teller machine
Machine where customers use a debit card to carry out a variety of banking operations such as withdrawals, deposits, transfers and bill payments.